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Do you have what it takes? |
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Posted on June 17, 2009 @ 02:08:51 PM by Pam Spinney Do you think you have what it takes to work in a Call Centre? This industry is on the rise, and always looking for people with the right skills and abilities. Check out the list below and see if you might have what it takes...
Ability To Work in a Fast-Paced Environment
In a call centre, it's all about speed. Call times and wait times are how a centre calculates its efficiency, and therefore, it's costs and profits. But call times and wait times aren't just important for the company, they are also important to the customer. That's why it's critical to be able to work under pressure.
Ability to Learn New Skills
Products and services change constantly. And though the basics will remain the same, you need to be on top of new things. You have to be willing to learn computer programs or software unique to your call centre. Call centres have a lot of processes and you must be able to learn how those work so you can work more efficiently, and better serve customers.
Ability to Deal with Difficult People
More often than not, customers will call because they have a problem and they want you to fix it right away. If you cannot show empathy, and support them in their frustrations, they will get increasingly upset. You must be able to deal with difficult people and know how to handle and diffuse them.
Flexibility
Though a call centre can be a great 9-5 job, most of them require you to work some shift work. And this or may not fit your schedule. When you decide to apply for a job at a call centre, make sure you know what you are able to do in terms of shift work. If you have dependents, you will need to make alternate care arrangements. Remember too that changing shifts can affect your sleep patterns and your activities outside work hours.
Working in a call centre can be a satifying job. Often, opportunities to move up to a team leader can be had with the work experience you gain starting at the bottom. If you have the right skills and the desire to improve them, a career in the call centre industry might well be worth investigating.
Check out employment opportunities with these call centres:
- Online Support, Kentville - www.onlinesupport.com
- Acrobat Research, Greenwood - www.acrobat-research.com
- Convergys, Cornwallis - www.convergys.com
(Portions of this article adapted from canadajobs.com)
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